Terms & Conditions
At The Anam Cam Ranh, we are committed to ensuring all guests enjoy a seamless and relaxing stay. Please take a moment to review our hotel policies below.
Check-In & Check-Out
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM (noon)
- Early check-in before 9:00 AM incurs 100% room charge.
- Early check-in after 9:00 AM incurs 50% room charge.
- Late check-out before 6:00 PM incurs 50% room charge.
- Late check-out after 6:00 PM incurs 100% room charge.
- Early check-in and late check-out are subject to availability.
- Government-issued photo ID and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Children Policy
- Maximum occupancy: 3 persons (2 adults and 1 child or 3 adults).
- Children are welcome in all room types, except One-Bedroom Pool Villa due to safety standards.
- Room rates are based on double occupancy. Surcharges for children:
- Under 6 years: Complimentary breakfast & accommodation when sharing existing bed with parents.
(Rates include VAT & service charge)
Cot & Extra Bed Policy
- 0 – 1 year: Baby cots are available upon request and provided free of charge.
- Children from 6 years old and above:
- An extra bed is required.
- Extra Bed Charged:
- 6 – 11 years: VND 1,040,000 nett per child, per night
- 12 years and above: VND 1,350,000 nett per person, per night
- Extra beds can be arranged in all room types, except One-Bedroom Pool Villa, with a maximum of one extra bed per room.
- All requests for cots and extra beds are subject to availability and will be confirmed prior to arrival.
- Guests are kindly requested to ensure that the correct number of adults and children is selected at the time of booking.
(Rates include VAT & service charge)
Pet Policy
- Pets are not permitted on resort premises, except for certified guide dogs.
Outside Food & Beverages
- To maintain our culinary standards and hygiene, outside food and beverages are not encouraged in guest rooms or resort outlets.
- Special dietary requests can be arranged by contacting our team in advance.
Smoking Policy
- The Anam Cam Ranh is a non-smoking resort.
- Smoking is permitted only in designated outdoor areas.
- A cleaning fee of VND 7,000,000 applies for violations.
Guarantee & Payment Terms
- A damage deposit of VND 1,000,000 is required before check-in.
- All reservations must be guaranteed with one of the following cards: American Express, China UnionPay, Diners Club, JCB, MasterCard, Visa.
- Guests are required to present the credit card used for payment at check-in, with the cardholder’s signature provided on the bank slip.
- In the absence of the original card, settlement must be made with an alternative credit card or in cash, while the deposit will be reimbursed to the original card.
Non-Refundable Reservations
- Full payment is required at the time of booking.
- Cancellations, modifications, or no-shows are non-refundable.
Flexible Reservations
- Free cancellation up to 7 days prior to arrival.
- Cancellations within 7 days of arrival or no-shows will be charged the total reservation amount.
- 100% prepayment is required to guarantee the booking and will be fully refunded if cancelled more than 7 days prior to arrival.